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Luxe won't properly sync to my iPhone

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‎01-12-2022 15:06 - last edited on ‎01-13-2022 08:54 by Fitbit Moderator

‎01-12-2022 15:06 - last edited on ‎01-13-2022 08:54 by Fitbit Moderator

I'm having this recurring issue with a Fitbit Luxe. The time is usually four to five minutes off. When I go to sync it, it gets stuck at around 37%. Then, I force close the app on my iPhone, try to sync again, but it still gets stuck. When that doesn't work, I force close everything, restart my phone, then disconnect the device from Bluetooth, and try to sync once more. Usually it gets stuck at about 40%, but sometimes it actually finishes and updates correctly. Then a day or two later it is right back to being four or five minutes off. I'm running out of ideas of what to try since this is such a recurring nuisance, and am looking for help. Thanks. 

 

 

Moderator Edit: Clarified subject

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‎01-13-2022 08:55 - edited ‎11-02-2023 03:30

‎01-13-2022 08:55 - edited ‎11-02-2023 03:30

Hi there, @ajp73172. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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