Luxe won't receive health and wellness reminders

[NanciVL]

I have set the stay hydrated reminder on.  But I am not getting any sort of reminder?   What’s suppose to happen?   I am a premium member.  

thanks. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NanciVL. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

For the Health & Wellness reminders, please see What's a Fitbit health and Wellness reminder? and What health and wellness behaviors can I set reminders for?

[NanciVL]

I’m not sure I understand your reply.  When I click on account / Luxe, Health and Wellness Reminders are listed.   When I click on that, it shows 3 options to turn on.   Moment of mindfulness, which does give me a notification; wash your hands, which also sends notifications and stay hydrated, which has not sent anything.  

I want to know how the stay hydrated option is suppose to work.

Thanks 

[MarreFitbit]

@NanciVL Thanks for the details shared in our previous post. 

If you're not receiving a reminder, please make sure the Fitbit app is allowed to send you notifications. For setup instructions, see How do I get notifications from my phone on my Fitbit device?

If you have notifications set up, see Why didn't my Fitbit device alert me?

[NanciVL]

Not to put too fine of a point on it, I am getting notifications, just not for the stay hydrated option.   I just wanted to know the logistics behind it.   Does it only work if I don’t log water?