Luxe won't receive notifications after changing phones

[mlrfit]

I don't get notifications with my Luxe. I did with my alta. Maybe because I changed phones? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mlrfit. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Luxe is not receiving notifications after upgrading your phone. I will do my best to help you with this. 

As a first approach, I'd suggest making sure that your Luxe is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from your new phone. 

With that being said, please follow the steps below in the order listed:

• Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.
• Set up notifications on your Luxe again.

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

In addition, please make sure that your Luxe is up-to-date. For more information, see How do I update my Fitbit device?

[JenkinsJ]

I don’t know if the cause might be the same, but almost every time my Luxe has an update, notifications stop showing and vibrating on it. The solution is simple - i jyst swipe down on the watch face till it gets to DND (do not disturb), which will have turned to ‘on’ and click on ‘off’. Notifications restored!