help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't receive notifications from Pixel 4a 5g

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2021 09:50 - last edited on ‎06-21-2021 13:11 by Fitbit Moderator

‎06-21-2021 09:50 - last edited on ‎06-21-2021 13:11 by Fitbit Moderator

I got suckered into getting the new Luxe and notification features do not work with my Pixel 4a 5g.  If both companies are owned by Google, why the heck wouldn't the Google phone be compatible???  Utterly ridiculous.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-21-2021 14:42

‎06-21-2021 14:42

Hi there, @jen16. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.


In addition to the steps you've tried, please try force quitting the app, open the app, and let the app sync. You should avoid going to the device details screen until the device/app finishes syncing. Note that some customers have said that doing this resolves the issue. 

 

Hope this does the trick you too.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-21-2021 18:34

‎06-21-2021 18:34

It's not just you...seems to be all fitbit users in the last couple days. Says their working on it?

Best Answer
0 Votes