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Luxe won't recognize my walks

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‎04-10-2023 10:06 - last edited on ‎04-10-2023 12:16 by Fitbit Moderator

‎04-10-2023 10:06 - last edited on ‎04-10-2023 12:16 by Fitbit Moderator

My walk on Sunday was short, like 23 min., and today my walk was over 40 min., 60 Zone Min. My Luxe recognized the short walk on Sun. as exercise but not todays walk?

 

 

Moderator Edit: Clarified subject

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‎04-10-2023 12:23 - edited ‎06-19-2023 04:50

‎04-10-2023 12:23 - edited ‎06-19-2023 04:50

Hi there, @ForesTLC. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

While reading your post, I was wondering if you use SmartTrack to record your walks? If so, I'd recommend restarting your Luxe. For instructions, see How do I restart my Fitbit device?

Also, note that you can learn more about the SmartTrack feature in this link How do I track my activity with my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-10-2023 12:23 - edited ‎06-19-2023 04:50

‎04-10-2023 12:23 - edited ‎06-19-2023 04:50

Hi there, @ForesTLC. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

While reading your post, I was wondering if you use SmartTrack to record your walks? If so, I'd recommend restarting your Luxe. For instructions, see How do I restart my Fitbit device?

Also, note that you can learn more about the SmartTrack feature in this link How do I track my activity with my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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