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Luxe won't reset my steps at midnight

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‎06-03-2022 16:34 - last edited on ‎06-04-2022 07:36 by Fitbit Moderator

‎06-03-2022 16:34 - last edited on ‎06-04-2022 07:36 by Fitbit Moderator

As the title suggests, my steps are not resetting at midnight. This is day three of the problem. I have restarted my Luxe 3 times, and nothing has changed.

 

Moderator Edit: Clarified subject

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‎06-04-2022 07:40 - edited ‎11-14-2023 09:01

‎06-04-2022 07:40 - edited ‎11-14-2023 09:01

Hi there, @Steelers0627. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please try the following steps:

  • Sync your Luxe to make sure all data is synced and saved. 
  • Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Luxe once again.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe as new device.

Keep monitoring your Fitbit device's behavior and let me know it the issue persists. 

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-04-2022 07:40 - edited ‎11-14-2023 09:01

‎06-04-2022 07:40 - edited ‎11-14-2023 09:01

Hi there, @Steelers0627. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please try the following steps:

  • Sync your Luxe to make sure all data is synced and saved. 
  • Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Luxe once again.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe as new device.

Keep monitoring your Fitbit device's behavior and let me know it the issue persists. 

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes