Luxe won't respond to anything

[MalamuteWrangle]

For the past 2-3 weeks my Luxe has been going unresponsive.  The only way to get it work again is to plug it into the charger.  I tried the restart (pushing the charger button 3 times) and it is still doing it.  I tried leaving it on the charger for several hours in case the battery was lower than it was saying and that didn't fix the issue.  I was sure it was a firmware or software update that went bad, that's why I waited to report it.  

A few hours ago I spoke with a tech via Fitbit chat and he had me sync it, change the clock face, and re-sync it.  It has already gone unresponsive again.  Unfortunately, the tech I just chatted with was useless and I'm incredibly frustrated.  

This seems to be a very common issue lately.  There are other posts in the forum and on other online pages.  Has anyone had ANY luck getting the luxe to work properly again?  The longest I have gotten it to work was about 16 hours before it stops responding.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MalamuteWrangle. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration. I appreciate you've already taken the time to troubleshoot the issue with your Luxe prior to posting here. 

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. You already have a ticket open with them so it will be easier to follow up with you based on the steps you already tried.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding.