help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't respond when it's connected to the charger

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2023 09:30 - last edited on ‎08-04-2023 05:45 by Fitbit Moderator

‎08-03-2023 09:30 - last edited on ‎08-04-2023 05:45 by Fitbit Moderator

Nothing happens when the charging cable is connected to my Luxe.  Barely one year old.

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-04-2023 05:47

‎08-04-2023 05:47

Hi there, @SuzyCl. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please restart your Luxe by following these steps. After the above, please try recharging your Fitbit device. 

If your Luxe is still not charging, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-04-2023 05:47

‎08-04-2023 05:47

Hi there, @SuzyCl. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please restart your Luxe by following these steps. After the above, please try recharging your Fitbit device. 

If your Luxe is still not charging, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-04-2023 11:44

‎08-04-2023 11:44

Just happened to me too.  Call customer service and let them know.  If you are under warranty, which I believe is one year, they might send you a replacement.  They are for me.  Good luck

Best Answer

‎08-04-2023 12:10

In response to barce5

‎08-04-2023 12:10

@barce5 Thanks for stopping by and sharing the outcome of your issue. I'm glad to hear our Support Team was able to help!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes