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Luxe won't respond

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‎08-18-2022 23:02 - last edited on ‎08-20-2022 05:54 by Fitbit Moderator

‎08-18-2022 23:02 - last edited on ‎08-20-2022 05:54 by Fitbit Moderator

Yesterday my luxe stopped responding to taps, and lights on the back were not working. I assumed the battery had died on me, but had to wait until today to charge it.

Today I was able to charge it for just half an hour when I connected it to the charger the Fitbit logo appeared, so I left it to charge. When I picked it up to put back on it said 10% charged. It died within an hour.

I put the Fitbit to charge again (much later) and it’s completely non-responsive.

The last sync according to my phone was yesterday at 2pm, when it had 78% battery. I’ve tried restarting via the usb cable button (3 times) but it’s still unresponsive

 

 

Moderator Edit: Clarified subject

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‎08-20-2022 05:55 - edited ‎08-14-2023 10:06

‎08-20-2022 05:55 - edited ‎08-14-2023 10:06

Hi there, @VioletLeader. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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