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Luxe won't show my heart rate

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‎03-09-2023 07:56 - last edited on ‎12-19-2024 08:24 by Fitbit Moderator

‎03-09-2023 07:56 - last edited on ‎12-19-2024 08:24 by Fitbit Moderator

  • Cannot see heart rate on my fit bit.

 

 

Moderator Edit: Clarified subject

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‎03-09-2023 08:30 - edited ‎03-06-2024 04:58

‎03-09-2023 08:30 - edited ‎03-06-2024 04:58

Hi there, @Sue1231. Welcome to the Community Forums. 

If you haven't done so yet, please restart your Luxe by following these steps. 

If the issue persists, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎03-09-2023 10:29

In response to MarreFitbit

‎03-09-2023 10:29

Hi, @Sue1231, welcome, in addition to @MarreFitbit advice check you have not inadvertently disabled HR in your "Luxe" settings. On your device from the clock screen swipe down to settings>swipe up HR & check the toggle switch is in the "on" position. If you are not able to see the HR on the device screen, depending on the clock face you are using, you can tap the screen & cycle through HR-day/date-steps-HR.

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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