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Luxe won't show my sleep data

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‎09-15-2021 22:48 - last edited on ‎09-16-2021 04:05 by Fitbit Moderator

‎09-15-2021 22:48 - last edited on ‎09-16-2021 04:05 by Fitbit Moderator

My fitbit app shows the sleep data while the luxe device does not. Tried restarting the device and re-installing the app. But still, the device doesn't show sleep data.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-16-2021 04:12 - edited ‎09-16-2021 04:12

‎09-16-2021 04:12 - edited ‎09-16-2021 04:12

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎09-19-2021 07:36

‎09-19-2021 07:36

Mine is doing the same thing.  Did you get the issue resolved?

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‎09-20-2021 11:26

In response to FreddyFredd

‎09-20-2021 11:26

Hi there, @FreddyFredd. Welcome on board.

 

Did you recently bought the Fitbit Luxe? If so, please note that sleep stages are based on heart rate data. If you just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

 

For more information, see the following help articles

 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎09-20-2021 19:07

In response to MarreFitbit

‎09-20-2021 19:07

@SunsetRunner @FreddyFredd 

It's the same problem that affects Charge 3, Charge 4, Inspire 2 and Ace 3. For some unknown reasons some users have this problems and some others don't, regardless the platform (Android / iOS).

For example in my family (all Google Pixel users) we had the same problem for Charge 3/4, Inspire 2 and Ace 3 (I tried to pair the trackers to different phones and accounts) but recently we got a Luxe and it works as it should.

Fitbit is saying since 2 years they are working on this. The fact that the tiles to be displayed are not even customizable make the problem worse (if at least we could hide those useless tiles...)

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‎09-21-2021 18:22

In response to MarreFitbit

‎09-21-2021 18:22




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Thank you. It is suddenly working correctly.🤷‍:female_sign:


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