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Luxe won't show my sleep score even after syncing

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‎03-19-2022 13:02 - last edited on ‎03-21-2022 11:20 by Fitbit Moderator

‎03-19-2022 13:02 - last edited on ‎03-21-2022 11:20 by Fitbit Moderator

99% of the time, my Luxe does not show Sleep Score even after syncing, restarting multiple times every morning and night.  Sometimes even after turning Bluetooth on and off and restarting my iPhone, it still does not show.  It worked “automatically” the first day or so (two months ago when it was new) but now rarely shows up on the device.  The info is in the App.  Everything else shows on the Luxe but not this.  The Sp02 usually lags in showing up but does usually show up within a few minutes.  I am spending way too much time restarting everything without success.  Please advise.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-21-2022 11:24

‎03-21-2022 11:24

Hi there, @Pam-Max. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe before reaching out. I understand how you must be feeling. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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Best Answer

‎03-21-2022 20:46

In response to MarreFitbit

‎03-21-2022 20:46

I am having the problem. It is on my iPhone. It give me two different numbers. One says 2 hours an 0 minutes and other on says 4 hours and 57 minutes.

johna

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