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Luxe won't show my sleep score

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‎10-15-2021 03:53 - last edited on ‎10-15-2021 03:57 by Fitbit Moderator

‎10-15-2021 03:53 - last edited on ‎10-15-2021 03:57 by Fitbit Moderator

My sleep score will not update. I have rebooted my phone, restarted my Luxe, attempted to synch multiple times. It still will not give me a score. What do I do NOW?

 

Moderator Edit: Clarified subject

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‎10-15-2021 03:58 - edited ‎10-02-2024 09:08

‎10-15-2021 03:58 - edited ‎10-02-2024 09:08

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎10-15-2021 05:01

In response to MarreFitbit

‎10-15-2021 05:01

The issue is there is no sleep score to swipe left ON. My Fitbit was not worn loosely at all. I have logged out, deleted the app, I have reinstalled it, I have synched directly with the cable, I have restarted my phone, but nothing is working. It worked perfectly fine the first night. Do I need to replace this device?

 

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‎10-15-2021 05:02

In response to SunsetRunner

‎10-15-2021 05:02

It was clearly used. I could see when I went to bed and shut it off. It shows over six hours of use, but will not generate a sleep score.

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‎10-21-2021 09:21

In response to SunsetRunner

‎10-21-2021 09:21

Swipe up for Sleep Score. 

Does a Sleep Score show in the Fitbit App? 

Do you have Sleep Stages? 

 

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