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Luxe won't show the battery level while charging

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‎11-12-2022 09:59 - last edited on ‎11-12-2022 17:51 by Fitbit Moderator

‎11-12-2022 09:59 - last edited on ‎11-12-2022 17:51 by Fitbit Moderator

I charged my Luxe this morning as I always do, and it did charge from 53% to 99% but for the first time ever the display didn’t switch to the battery level display while on the charger. It took me a while and many tries to confirm that it was properly connected and my USB PSU was working, eventually I saw that the charge level was increasing on the slide-up status page. Did I accidentally change a setting that disabled the charging screen?

 

Moderator Edit: Clarified subject

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‎11-12-2022 17:53

‎11-12-2022 17:53

Hi there, @Songmaster. Thanks for stopping by in the Community Forums and sharing the details about the inconvenience with your Luxe. 

 

Regarding your question, we are not sure what might have caused this, but we would expect this to be a one glitch and I would ask you to keep an eye on your watch, and in the case this happens again, please let me know and I will be glad to further investigate.

 

Nevertheless, I'd suggest restarting your Luxe. For more information, see How do I restart my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-13-2022 15:33

‎11-13-2022 15:33

Hi @Songmaster  I charged my Luxe last night. When I first put it on, the battery strength shows and then I restart it, it turns black and charges up. I don't see the strength displayed during the charging process. If I want to know how it's going, I just check the app on my phone. Honestly don't recall ever seeing the screen stay lit while charging. Now I'm curious!

Stepping in the U.S.A. since September 2013. Android 14

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