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Luxe won't show the caller ID

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‎01-28-2023 11:44 - last edited on ‎03-27-2025 21:00 by Fitbit Moderator

‎01-28-2023 11:44 - last edited on ‎03-27-2025 21:00 by Fitbit Moderator

When someone calls on my phone,  they stand as unknown om my watch,  and I can't resive messages on my watch.  What do i do? I have givd the fitbit acsess to my mobile contacts.

 

Moderator Edit: Clarified subject

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‎01-31-2023 14:35 - edited ‎08-08-2023 05:25

‎01-31-2023 14:35 - edited ‎08-08-2023 05:25

Hi there, @Maya92. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on. As for the messages not coming through, please see Why are notifications delayed or missing?

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-31-2023 14:35 - edited ‎08-08-2023 05:25

‎01-31-2023 14:35 - edited ‎08-08-2023 05:25

Hi there, @Maya92. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on. As for the messages not coming through, please see Why are notifications delayed or missing?

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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