help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't show the correct time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2022 23:53 - last edited on ‎04-08-2022 05:40 by Fitbit Moderator

‎04-07-2022 23:53 - last edited on ‎04-08-2022 05:40 by Fitbit Moderator

Suddenly noticed my fitbit went an hour forward instead of back and is several days our of sync ? What should I do ?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-08-2022 05:43 - edited ‎07-17-2023 04:11

‎04-08-2022 05:43 - edited ‎07-17-2023 04:11

Hi there, @Dolphin17. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Keep in mind that your Luxe may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Fitbit device is no longer paired, please see How do I set up my Fitbit device?

If the above doesn't describe your issue, note that the time on your Fitbit Luxe may be also wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-08-2022 05:43 - edited ‎07-17-2023 04:11

‎04-08-2022 05:43 - edited ‎07-17-2023 04:11

Hi there, @Dolphin17. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Keep in mind that your Luxe may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Fitbit device is no longer paired, please see How do I set up my Fitbit device?

If the above doesn't describe your issue, note that the time on your Fitbit Luxe may be also wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes