Luxe won't show the correct time

[110754090657]

Luxe is not telling the correct time?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @110754090657. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Keep in mind that your Luxe may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Fitbit device is no longer paired, please see How do I set up my Fitbit device?

If the above doesn't describe your issue, note that the time on your Fitbit Luxe may be also wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

On a side note, please make sure that your Luxe is always up-to-date. For more information, see How do I update my Fitbit device?