Luxe won't show the correct time

[Corbel]

Luxe has not synced since Jan 6 2024. After restarting date is still 2 days behind. What to do next?


Moderator Edit: Clarified subject

[NellyG]

Hi @Corbel It is so annoying when the date or time is out. Try restarting and then forcing a sync a few times and hopefully it will sort itself out. Good luck and come back if you continue to have problems.

[MarreFitbit]

Hi there, @Corbel. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe hasn't synced since January 6th. We're here to help you with this! 

Have you tried what @NellyG suggested to you? 

As a first approach, please keep in mind that the time on your Luxe will be wrong if it hasn't synced as your Fitbit device uses the time of the device you're syncing with. 

If you've tried what NellyG recommended but to no avail, please see Why won't my Fitbit device sync? 

If the issue with the wrong date and time is still not solved, but you can confirm that your Luxe is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Lastly, please make sure that your Luxe is up-to-date. For more information, see How do I update my Fitbit device?

[MRB17]

Did you ever get this issue fixed? I'm having the same issue. I've tried all the things suggested here and nothing has worked.

[MarreFitbit]

@MRB17 Welcome on board. I'm sorry to hear that your Fitbit device is still not showing the correct time despite all the steps you've tried so far. I appreciate you taking the time to fix this issue. I'm here to help!

If none of the steps suggested here worked, it seems like your Fitbit device is not syncing whatsoever causing the time not to be updated. With that being said, please try the following steps in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Fitbit device first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Please verify that your Fitbit device is up-to-date. Having your Fitbit device and Fitbit app updated are very important. 

[SunsetRunner]

I too have the same problem, done all the above and none have worked. Time is wrong, and going into setting on fitbit is not functioning at all..                        also people beware as "Just answer" popped up on screen, when I was looking on the fitbit page,  they are a scam company.

[CLB753]

I am ready to toss my Luxe. My iPhone isn't recognizing it for bluetooth, it says it is syncing but the time (at 12:05 p.m.) says 3:48 p.m. Following the suggestions is fruitless. It worked fine until I had to approve the updated terms and conditions. I will NOT buy another Fitbit. Having this kind of issue every couple of months is a waste of my precious time. Call me frustrated. No disrespect intended.