Luxe won't show the correct time

[JennR50]

Hi my Fitbit Luxe is showing the date and time wrong after I charged it yesterday?

I have synced it several times also have changed the time zone several times but it wont even go to a different time zone when I change it to test it?

I have reset several times as well as deleted the app and reinstalled it

Any advice on what else to fix this very frustrating problem?

Thank you

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JennR50. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still showing the wrong time. I understand your concern, I will do my best to help you with this! 

As per the description of your post, it sounds like your Luxe is no longer paired to your Fitbit app. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If your Luxe is no longer paired, please see How do I set up my Fitbit device? Once so, please sync your Luxe and see if the time gets corrected. 

[JennR50]

Hi MarreFitbit thanks so much it’s working now.

Thanks again!

[MarreFitbit]

@JennR50 Awesome! I'm glad to hear that you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!