Luxe won't show the correct time

[OGX]

I've tried everything but my Luxe doesn't show the correct time. I've synced it many times. I turned off Automatic time zone. I changed time zones. I logged out and in of the app. Nothing helps. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @OGX. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not showing the correct time. I understand your concern, I will do my best to help you! 

Is your mobile phone showing the correct time? Please note that the time will be wrong if your Luxe hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. 

In addition to the steps you've done so far, please try restarting your Luxe by following these steps. Once done so, please try syncing your Luxe one more time. If the time keeps showing wrong, as our last resort, I'd recommend performing a factory reset on your Luxe. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Luxe and then, proceed with the steps below in the order listed: 

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

You can follow the steps to set up the device after that How do I set up my Fit-bit device?