02-23-2024
14:03
- last edited on
03-14-2024
07:44
by
MarreFitbit
02-23-2024
14:03
- last edited on
03-14-2024
07:44
by
MarreFitbit
I got my self a fit bit luxe around 3 months back & recently i have been observing it is getting disconnected very frequently where data not get capturing to the App . When i got to the app to see the history it shows syncing but it is not getting sync & everytime when this happen i had to remove the device and reconnect and then all the data has been lost . This is very annoying ! I got shifted from Apple watch recently & i didnt face thing kind of hassle any day in apple watch ! Fitbit very disappointing
Moderator Edit: Clarified subject
02-24-2024 11:41
02-24-2024 11:41
Hi @Duleep welcome to the community, you appear to have a problem syncing your Luxe with the Fitbit app on your phone. Each time you open the Fitbit app on your phone it should automatically sync. You may find this article of interest Why won't my Fitbit device sync? - Fitbit Help Center follow the links for advice & guidance. Syncing uses Bluetooth to link the Luxe to your phone then WiFi or cell phone data to reach the Fitbit servers, you must have an internet connection. I usually manually sync my Fitbit app when I wake at the beginning of the day by sliding my finger down the "Today" screen & releasing (twice) to ensure I'm looking at the most up-to-date data. Remember that some of the data has to go from your Fitbit app to Fitbit's servers, be processed & then returned to you (it happens very quickly but might need a second sync)
I hope this helps but if you are still stuck please post here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.