Luxe won't stay connect to my phone's Bluetooth

[SusanJAG]

Here is a new problem with the Luxe. After the firmware update, the connection between the Luxe and my phone quits daily. I just spent another ten minutes restarting the Luxe and trying to coax a connection to my phone. Eventually it works but this is infuriating. I hope others aren’t having this same issue, but I’m betting you are.  Goodness this is frustrating. Anyone from FitBit want to tell me what you are doing to fix it?  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SusanJAG. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is still not staying connected to your phone's Bluetooth. I appreciate you taking the time to troubleshoot this issue before reaching out. I understand how you must be feeling. I will do my best to help you with this.

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please confirm whether you tried the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Brothy]

Hi I am having the same problem. I do get a connection but have to work at it each day.

[Happyoneuser]

I am having the same problem but it happens when I am charging my Luxe. Not only do I lose the pairing to my phone but the battery runs down instead of charging. I reconnect to my phone and continue to charge the Luxe and it stays connect and all is well until I attempt to charge it again a few days later. I don’t need instructions on how to pair to my phone or restart my Luxe. I want to know why this us happening and how to keeping it from happening when I am charging my Luxe. Thank you!!

[Spinkym]

I'm having the same issue. This is my 2nd Luxe, the first one had to be replaced. So annoying!!! Definitely won't get another