Luxe won't stay connect to my phone's Bluetooth

[Jaynemg]

My luxe unpairs with my phone every day when i chsrge it.  And when I pair it up again the battery shows it much lower than it was before charging.    Why is this happening?  I don't need help in pairing it,  i want to know why it is happening.  Also I no longer receive texts and messages on it.  Why?   I bought it in Dec 2022.  Phone and luxe are the same ones.   This luxe was not cheap. Can it be exchanged,  as clearly it isn't ladting.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jaynemg. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe won't stay connected to your phone's Bluetooth and therefore, the notifications also stop working. I understand where your concern is coming from. I will do my best to help you with this! 

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If after trying the above the notifications are still not working, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Regarding the battery, are you seeing the battery level on your Luxe or the Fitbit app? If you're referring to the Fitbit app, note that it updates every time you sync. That means that if your Fitbit device hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your Luxe make sure to sync and you'll see that the percentage on your Luxe will match with the one on your Fitbit app.

[Jaynemg]

Thank you. It seems to have worked.

[MarreFitbit]

@Jaynemg You're very welcome! I'm glad to hear that the steps worked.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!