Luxe won't stay connected to my iOS device

[terrashannon]

I can't seem to find the option for "all day sync" or "always connected" anywhere in my app or on my device (iOS app and Fitbit Luxe). Both my app and device are up to date. I've noticed that I constantly have to reconnect my Luxe now via Bluetooth and I can't seem to figure out how to get it to stay connected and sync automatically without manually connecting it and manually syncing it in the app every time. 

Moderator Edit: Clarified subject

[SteveH]

You won't be able to find the "all day sync" setting as it was removed by Fitbit some while back. It's now on by default and cannot be turned off. I'm afraid I can't offer any ideas to fix your connectivity issue.

[MarreFitbit]

@terrashannon Thanks for stopping by in the Community Forums and for the details provided about the connectivity issues with your Luxe. 

As @SteveH has mentioned, we removed the option to turn off all-day sync from the Fitbit app to improve your experience with notifications, syncing, and firmware updates. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device’s battery

Regarding the connectivity issues, please try the steps below:

1. Force quit the Fitbit app, open the Fitbit app, and sync your Fitbit device. 
2. Please follow the steps provided in this help article Why won’t my Fitbit device sync?   
3. Restart Luxe and manually sync your device.

I've moved your post to the Luxe board for organization purposes.

Hope that helps. 

[jodiplaros]

None of the above solve the issue!

the only time my luxe will sync with my phone is when you connect the luxe to its charger.

i tried everything suggested and nothing gets it to work, so each evening you have to remove watch put it on charger in order to update the stats to the fitbit app! 

[MarreFitbit]

@jodiplaros Thanks for following the tips and recommendations I've provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

Hi

i get the same problem and I’ve tried everything 😠

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for troubleshooting the issue with your Luxe before posting here. I understand how you must be feeling. 

If you've also tried the steps I recommended here, please feel free to follow my advice above and chat with us online or give us a call. Click here to get connected.

We look forward to getting you back on track. 

[WhiteBird61]

I too purchased a Fitbit Luxe and had nothing but problems with staying connected via Bluetooth and the ability to sync.  The Fitbit Luxe lost connectivity multiple times a day.  I am returning the product and will do research on a more reliable product, as I use tracker watches for heart rate and exercise tracking.

[NatWel]

I use android and have the same problem. I have had mine for two weeks and have had to sync once if not 2 or 3x per day. Frustrating. Considering returning, my versa 2 works great, I just prefer the slimmer look.

[SunsetRunner]

Hi ya
All my previous Fitbit models (Flex, inspire & versa) for years have been amazing and yet the Luxe has been disappointing but has so much potential 🤷‍:female_sign:
I have had mine replaced after 6 weeks as screen went wrong and now the new one has syncing issues 😬
No fixes work
Shame 😩


Sent from my iPhone

[Zonneschijn]

Agree!! The Luxe is gorgeous and perfect for those wanting to track without it being obvious. I'm hoping they get it together sooner than later....until then, back to my TRUSTY & PERFECTLY RELIABLE Apple Watch. (Just HATE the hideous size of that thing!!)