Luxe won't stay connected to my iOS device

[LJM-Jones]

My luxe keeps disconnecting from my iPhone. It won’t reconnect via Bluetooth unless I reboot the luxe from scratch each time

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LJM-Jones. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, please try the steps below:

1. Force quit the Fitbit app, open the Fitbit app, and sync your Fitbit device. 
2. Please follow the steps provided in this help article Why won’t my Fitbit device sync?   
3. Restart Luxe once again and manually sync your device.

[aida.bp]

Same here. 2 weeks with my luxe, hardly ever able to sync with my iphone. I have tried every possible fix told by Fitbit and other users… nothing works. So sad, because I love the luxe itself… but I am starting to feel very frustrated and thinking about returning the device 😞

Update:  None of your “fixes” work. Clearly the luxe was released too early. Most users face the same issues with iOs and Android. Are you working on an update to fix the issue? It is VERY frustrating. In 2 weeks I have inly been able to sync my luxe with my iPhone 12 twice! Previously had an Alta for 5 years, not a problem!! Crazy.. thinking about returning my luxe and getting back to my old Alta. Please get back to me

[MarreFitbit]

Hi there, @aida.bp. Welcome on board. Thanks for following the tips and recommendations I've provided above. We‘re taking into consideration your comments and sentiments in regards to our products and services.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LJM-Jones]

Thanks for the advice. Restarting the luxe worked but I have to do this each time I want to sync to my iPhone.
This is process indicated that there is systems problem that needs to be sorted centrally.

If I now return the luxe will I be able to receive a refund?

Regards

Laura

Sent from my iPhone

[Loveweights]

Beyond frustrating thinking about returning my luxe too if no update is found to resolve the syncing issues in the next week or so.

[mica_e]

I am having the same issue. I can synch if I delete and restart the luxe. Never had this problem with my other fitbits. Is there a solution coming?

[Loveweights]

Not from what the moderator says, she's just advising all the usual things restart, repair etc which none of us has time to do every day. I agree its a system problem that needs resolved centrally, so fit bit what are your plans and how soon can you sort these issues for good?

[JvdS]

Same problem here. There seems to be no sollution??? Thinking about sending the Luxe back too.

Another problem that I have is that the bracelet won’t fit properly to te Clock. So frustrating these problems. 

[JimmyC47]

Hey LJM-Jones, did you get a reply about refund? There seems to be a problem and Fitbit won’t fess up. I’ve been getting disconnects too.

[Rich_Laue]

@mica_e you never want to remove a non-syncing tracker from the fitbit app. 

Removing from the list of Bluetooth devices will force the App to request permission to connect. 

One step that isn't mentioned in the help docs is on the phone, to clear the Fitbit App cache. 

If you are looking to return the fitbit, you will need to check the return policy of where the Luxe was purchased. 

[mica_e]

There really does seem to be a problem. Is there a fix coming or does Luxe just not work?

[mica_e]

I delete and re-synch to my phone, not the Fitbit app. It does connect it and then synch to the app without losing data.