Luxe won't stay connected to my iOS device

[okmi]

Ok, I purchased this Luxe and it was working fine for weeks.  Now all of a sudden the bluetooth is not working.  I tried everything in the feed:  I stopped started the luxe, I stopped started Bluetooth, there never was a bluetooth luxe entry to have the iphone forget but it was there before.  

Please don't send me to the standard steps to fix this because I have tried all of them multiple times.  How do I get this working?

tks

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @okmi,

Out of curiosity, do you have other devices connected to your Bluetooth?  Sometimes I have to remove those and add them back in order to get the Luxe to work.  Also shutting down the phone works most of the time for me.

[MarreFitbit · Accepted solution]

Hi there, @okmi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from.

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help or have any questions/concerns, please feel free to contact our team back so they can continue assisting you. 

As a friendly reminder, please note that you can use more than one compatible device to sync your Luxe. However, bear in mind that your Luxe can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Luxe is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.