06-25-2023
17:30
- last edited on
06-27-2023
08:23
by
MarreFitbit
06-25-2023
17:30
- last edited on
06-27-2023
08:23
by
MarreFitbit
For the past 3 days my app is very slow to sync, it will take 1-3 tries and sometimes I have to go into Settings->Bluetooth->Forget my device and then re-pair the Luxe and my phone. This is not acceptable since the Luxe is not that old (less than a year). Any thoughts as to why this is happening? Thx
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-27-2023 08:25
06-27-2023 08:25
Hi there, @JJRow. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling.
In addition to the steps you've done, please try the following in the order listed (even if some of them you've tried already):
With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-27-2023 08:25
06-27-2023 08:25
Hi there, @JJRow. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling.
In addition to the steps you've done, please try the following in the order listed (even if some of them you've tried already):
With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-27-2023 09:58
06-27-2023 09:58
Hi Marre,
Did all that and the only thing that finally worked to get it synced was to unpair it again and then repair it with the phone. I will keep your steps handy in case this keeps happening, which I hope it won't.
Thx for the help!
Jennifer
06-27-2023 11:02
06-27-2023 11:02
@JJRow I'm glad to hear your issue was solved.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...