Luxe won't stay connected to my iPhone 12 ProMax

[JJRow]

For the past 3 days my app is very slow to sync, it will take 1-3 tries and sometimes I have to go into Settings->Bluetooth->Forget my device and then re-pair the Luxe and my phone. This is not acceptable since the Luxe is not that old (less than a year).  Any thoughts as to why this is happening? Thx

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JJRow. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed (even if some of them you've tried already):

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[JJRow]

Hi Marre,

Did all that and the only thing that finally worked to get it synced was to unpair it again and then repair it with the phone. I will keep your steps handy in case this keeps happening, which I hope it won't. 

Thx for the help!

Jennifer 

[MarreFitbit]

@JJRow I'm glad to hear your issue was solved.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.