Luxe won't stay connected to my phone's Bluetooth

[ampelonio]

This first started maybe 3 weeks ago and now has happened two days in a row. Restarting the Luxe seems to fix it but I did it last night and I’m annoyed that I have to fix it again. Restarting the Luxe isn’t easy. Not sure if it’s an issue with my phone, bluetooth or Fitbit. Is there a way to tell? This is my second Luxe in 7 months; the first one was defective.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @ampelonio, welcome, there do not seem to be any other reports on connection issues for the "Luxe". I'm unsure of your precise issue. If you are experiencing concern about syncing you may find these articles of interest How do Fitbit devices sync their data? and Why won't my Fitbit device sync? You can always sync by sliding your finger down the "Today" screen on your Fitbit phone app & releasing.

If I've misunderstood your problem please post here again with more details.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @ampelonio. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

As a first approach, I suggest following the tips and recommendations provided by @Gr4ndp4.

If the issue persists, please try the following steps in the order listed:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Hope this helps. 

[ampelonio]

Several months later I’m still having the same issue again. Sometimes it works just fine but other times it doesn’t, seemingly at random. I’m so disappointed with the Luxe in general that I’m thinking about a tracker that isn’t a Fitbit. The quality has really gone downhill. 

[Gr4ndp4]

Hi, @ampelonio, in addition to @MarreFitbit advice, once you have your Luxe paired to your phone, review the app settings. You do not mention the make or model of your phone, the following are the steps you might take on an Android phone, iOS will be different but similar.

From "Settings" on your phone,>apps>Fitbit>permissions, allow all> storage & Cache, clear cache, ensure "pause app if unused is "off">mobile data &WiFi, ensure background data & unrestricted data usage "on" and you have credit in your cellphone account>app battery usage, set at unrestricted (this is because some phones treat your Fitbit app as non-essential & close it down while we need it to run continuously in the background)

I hope this helps.

Cheers