Luxe won't stay connected to my phone's Bluetooth

[Sz5705]

I  have to restart and re set up my luxe in my app daily. The Bluetooth keeps forgetting the luxe so I have to restart the set up process daily. How do I fix this?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Sz5705  which phone and operating system do you have?

[Sz5705]

I have an Android

[Odyssey13]

You need Android 8 or higher for the Fitbit to work well with the app. What do you have?

[MarreFitbit]

Hi there, @Sz5705. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? As @Odyssey13 has suggested you, please make sure the phone you're syncing with meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Hope that helps. 

[Sz5705]

I have a Samsung 10. It happened again this morning - no sleep recorded at
all, and had to restart my watch, delete it from the app and reload the
watch to the app. It's getting frustrating to do this every day

Update: This did not help. This is exactly what i have to do every morning.

[MarreFitbit]

@Sz5705 Thanks for those details. I understand why you're feeling frustrated. 

I've seen you tried reaching out to our Support Team before posting here, but your chat got disconnected. However, at this point, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Sz5705]

Nothing is working and I can't get in touch with a live person to talk to. After reading the same frustrations from others I am returning my luxe. Hopefully Fitbit will get this figured out soon!

[Rich_Laue]

The title say that the Luxe won't stay connected. The Luxe is not suppose to stay connected. 

The Luxe should show as a trusted device under the phones Bluetooth. 

It sounds like you have a sync issue @Sz5705 

Removing a non syncing watch from your fitbit account should be the very last thing to try, since it usually adds more problems. 

In addition to these steps. 

Try clearing the fitbit Apps cache, and while in the phone settings, stop the fitbit app. 

You may want to also remove the Luxe from the phones Bluetooth.