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Luxe won't stay connected to my phone's Bluetooth

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‎11-08-2021 13:27 - last edited on ‎11-12-2021 12:06 by Fitbit Moderator

‎11-08-2021 13:27 - last edited on ‎11-12-2021 12:06 by Fitbit Moderator

First and foremost, I absolutely LOVE my Luxe.   It is gorgeous and does everything I want EXCEPT it will not stay connected to Bluetooth so I am not getting my text and call notifications.    It would not bother me because I can manually sync for everything else, but i can NOT get it to stay connected to Bluetooth for my texts and calls.   That said, I noticed that while it is on the charger it stayed connected to Bluetooth the entire time - it did not drop once.  (While not on charger it only seems to stay connected to sync then it drops off) 

 

Is my Luxe a 'dud' and I need a replacement?  Has anyone else had this issue?

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎11-08-2021 13:58

‎11-08-2021 13:58

Hi, @MilaC , for this issue I would recommend getting in touch with FitBit Customer Support on contact.Fitbit.com They will help you.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎11-12-2021 12:10 - edited ‎06-23-2024 08:38

In response to Julia_G

‎11-12-2021 12:10 - edited ‎06-23-2024 08:38

Hi there, @MilaC. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. It's nice to hear you love your Luxe. Nevertheless, I understand where your concern is coming from. 

As a first approach, please make sure that the mobile phone you're using is running Apple iOS 13 or higher.

If it's, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.
* Set up your notifications again.

Hope this helps. 

Maria | Community Moderator, Fitbit


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0 Votes

‎11-12-2021 12:42

‎11-12-2021 12:42

None of the suggestions or trouble shooting steps worked.   I got in touch with the support desk and they are sending me a replacement Luxe.     As always, customer service is amazing!! 

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0 Votes

‎11-12-2021 13:27 - edited ‎06-23-2024 08:38

In response to MilaC

‎11-12-2021 13:27 - edited ‎06-23-2024 08:38

@MilaC Awesome! I'm glad to hear that our Support Team was able to help. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-17-2022 22:52

In response to MarreFitbit

‎03-17-2022 22:52

 It have to do this minimum of daily!   Gets old and wastes a lot of time!   

Best Answer