Luxe won't stay connected to my phone's Bluetooth

[Sahx26]

Got the Luxe as a gift to myself for Christmas, but in the craziness of the holidays, I just opened it and connected it today. My luxe won’t stay connected to the Bluetooth. I have disconnected and reconnected it through the FitBit app and through my settings. Loved my versa but wanted a smaller watch with similar features. Wishing I had stuck with the Versa. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sahx26. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe. I understand how you must be feeling. 

It seems that your Luxe cannot connect properly to your phone since you haven't yet forgotten the connection between your Versa and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Luxe and Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

Hope that helps. 

[HeavenlyFather]

Yes it does but I still use my charge as well they both can’t be connected at the same time?

[MarreFitbit]

Hi there, @HeavenlyFather. Welcome to the Community Forums. 

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

Hope that answers your inquiry.