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Luxe won't stay connected to my phone's Bluetooth

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Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2022 06:49 - last edited on ‎08-07-2022 17:05 by Fitbit Moderator

‎08-06-2022 06:49 - last edited on ‎08-07-2022 17:05 by Fitbit Moderator

Can anyone help me with this problem?

 

Moderator Edit: Clarified subject

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‎08-07-2022 17:07 - edited ‎06-28-2023 10:09

‎08-07-2022 17:07 - edited ‎06-28-2023 10:09

Hi there, @Severinevdh. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-07-2022 17:07 - edited ‎06-28-2023 10:09

‎08-07-2022 17:07 - edited ‎06-28-2023 10:09

Hi there, @Severinevdh. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes