Luxe won't stay on unless it's connected to the charger

[miss_nellieanne]

Hi all, 

I am thinking it may be a faulty watch. I followed the start up steps. It is fully charged but as soon as I take it off the charge the screen goes blank. I can start it back up again (when its on charge) by pressing the button on the charger 3 times but again as soon as I take it off …. Dead.

Any help much appreciated  / or if anyone else has experienced a similar issue.

thank you 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @miss_nellieanne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[miss_nellieanne]

Hi there. 

Thanks for your help. 

I have followed your instructions but unfortunately has not fixed my issue. 😞 

[MarreFitbit]

@miss_nellieanne I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.