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Luxe won't sync after running out of battery

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‎03-21-2022 20:28 - last edited on ‎03-22-2022 10:25 by Fitbit Moderator

‎03-21-2022 20:28 - last edited on ‎03-22-2022 10:25 by Fitbit Moderator

I various times run out of battery. When I charge it back my luxe fails to sync. To solve it I need to delete from app but all the data is lost . How can I solve this

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-22-2022 10:24 - edited ‎01-08-2024 05:07

‎03-22-2022 10:24 - edited ‎01-08-2024 05:07

Hi there, @Folivares. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they're now assisting you to get this issue solved. Please stay tuned to your inbox for updates on your case. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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