Luxe won't sync and battery is too short

[CatherineGunn]

Hi 

 I’m unhappy with Luxe model as takes forever to Sync and needs charging too often. Can I return and change fir better model. What do you recommend and also needs to withstand a shower. 
many thanks . 
   Catherine Gunn

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @CatherineGunn. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Luxe. We‘re taking your comments and sentiments in regards to our products into consideration.

Regarding the syncing issue, please try removing the Bluetooth connection between your phone and your Fitbit device:*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

About the battery short life, please make sure that your Fitbit app is up-to-date. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

As for exchanging your Luxe, I'd recommend taking a look at this help article What's Fitbit's return and warranty policy?