Luxe won't sync and it is showing the wrong time

[RGBOW]

Luxe has incorrect time and will not synch no matter what I do

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RGBOW. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe won't sync and that it is showing the wrong time. I will be glad to help you with this! 

Please note that the time will be wrong until you manage to sync your Luxe as your Fitbit device uses the time of the device you're syncing with. 

With that being said, please try following the troubleshooting steps provided here Why won't my Fitbit device sync? 

If the steps above don't work, I suggest trying the following in the order listed:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Luxe, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.