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Luxe won't sync and it's stuck on a red X

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‎08-08-2022 11:08 - last edited on ‎08-09-2022 05:37 by Fitbit Moderator

‎08-08-2022 11:08 - last edited on ‎08-09-2022 05:37 by Fitbit Moderator

my Luxe has stopped working and is showing a red X on screen when put on charge

 

 

Moderator Edit: Clarified subject

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‎08-09-2022 05:39 - edited ‎07-16-2023 04:13

‎08-09-2022 05:39 - edited ‎07-16-2023 04:13

Hi there, @Skolelopolis. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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