Luxe won't sync anymore

[Ramps]

I restarted the device, uninstalled & re-installed the app, disconnected Bluetooth connection. My Luxe will not connect to the app at all. 

I don't know how to get it to work again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ramps. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe and your time in trying to troubleshoot it before reaching out. 

In addition to the steps you've done, please try the following in the order listed (even if some of those steps you've tried alreay):

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.