Luxe won't sync anymore

[jcparkins]

I've restarted the phone and my Luxe but it won't sync and the app shows a red exclamation point when I try to manually sync them. I've checked for updates and there aren't any. What's up with this?? I have a Pixel 5a Android phone. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @jcparkins. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand where your concern is coming from, I will do my best to help you with this!

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[sfaseler]

I have tried all of those things multiple times, and I still get the following error message when I try to connect in the FitBit app:
 
"There was an error while trying to bluetooth pair your device.  Would you like to try again?"

I have tried turning bluetooth on and off, restarting the phone, restarting the fitbit Luxe, deleting and reinstalling the app, and every combination of those things imaginable, and the Luxe is still not talking to my Android phone.  This all started after the fitbit battery went all the way to zero, but it is now fully charged and still will not connect.

[MarreFitbit]

@sfaseler Welcome on board! Thanks for taking the time to troubleshoot the issue with your Luxe before posting here. I understand where your concern is coming from. I will be glad to continue assisting you. 

Before considering other options, would you mind confirming whether you tried every single steps I've recommended here? Removing the Luxe from your phone's Bluetooth, Fitbit app, and so on? 

Looking forward to hearing from you. 

[sfaseler]

I tried all of those things in order, and it still does not work.  Sometimes my Samsung 22+ can see the Luxe under the Bluetooth settings.  Sometimes it cannot.  The FitBit app is unable to connect.  I rebooted the Fitbit at least 3 times while on the charger, and it still will not connect.  I get a message that it is taking longer than normal and asking me if I want to try again or quit trying.

[sfaseler]

Success!  I had to remove the Luxe from the Fitbit app and re-add it.  This video shows how. 

https://youtu.be/iEEUJLNEazo?si=p2TDChNyn9oyVC5L

[MarreFitbit]

@sfaseler I'm pleased to hear you managed to solve the issue. Thanks for the information you've shared above! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!