help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't sync my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2022 10:02 - last edited on ‎10-14-2022 05:08 by Fitbit Moderator

‎10-13-2022 10:02 - last edited on ‎10-14-2022 05:08 by Fitbit Moderator

Fitbit just shows gathering data from Luxe. Doesn’t show steps, only calories and food input. Have tried everything. Restarting phone and Fitbit. Bluetooth turned off and on. Removing Fitbit and reinstalling. Nothing works! 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎10-14-2022 05:12

‎10-14-2022 05:12

Hello there, @Nramm. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

 

As per the description of your post, it seems like your Luxe has been unpaired from your Fitbit app. To make sure your Luxe has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

 

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your Fitbit device, see How do I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-15-2022 12:29

‎10-15-2022 12:29

My Luxe won't sync unless I manually restart it. I sent it in for repair but it still doesn't work right.

Best Answer
0 Votes