Luxe won't sync my sleep data

[raxeto]

10 days ago my Fitbit Luxe device started to show wrong time. Also on the app there is no statistics for sleep hours or data in the heart rate chart. It looks like the app is not synced from 10 days. I tried everything described in you troubleshooting article - restarting both the phone and the Luxe device, restarting Bluetooth, uninstalling the app and install it back. It looks like the device is connected but it can't be synced.

What should I do

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @raxeto. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the images attached. I'm sorry to hear that your Luxe is still not syncing. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!