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Luxe won't sync my sleep or steps to the Fitbit app

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‎08-15-2022 17:43 - last edited on ‎08-29-2022 04:36 by Fitbit Moderator

‎08-15-2022 17:43 - last edited on ‎08-29-2022 04:36 by Fitbit Moderator

I can not track my sleep or my steps on my android phone

 

 

Moderator Edit: Clarified subject

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‎08-29-2022 04:40 - edited ‎06-24-2023 07:09

In response to DramaQueenDiva

‎08-29-2022 04:40 - edited ‎06-24-2023 07:09

Hi there, @Grubeck9. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @DramaQueenDiva Thanks for helping out!

As a first approach, may I know the model of your Android phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why won't my Fitbit device sync?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-26-2022 19:36

‎08-26-2022 19:36

Ok @Grubeck9 we need to know exactly what's going on before we can help you.  There should be a "Sleep" tile on your app, what happens when you tap it?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-29-2022 04:40 - edited ‎06-24-2023 07:09

In response to DramaQueenDiva

‎08-29-2022 04:40 - edited ‎06-24-2023 07:09

Hi there, @Grubeck9. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @DramaQueenDiva Thanks for helping out!

As a first approach, may I know the model of your Android phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why won't my Fitbit device sync?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes