Luxe won't sync or pair to my OnePlus Nord 2T

[Otly]

Hi y'all!

I had an alert I could update the software tracker from my Fitbit Luxe, but my phone (Oneplus Nord 2T) can't seem to find my Luxe, even when it's laying next to eachother. Bluetooth is on and connected, I restarted both the devices several times but I really can't get my phone to connect with my Luxe.

The last synronisation was on 12/08 and after that my Luxe's battery was completely empty and I didn't charge it until yesterday (12/12).

Edit: I tried disconnecting the Luxe on my phone by deleting the bluetooth connection, but now I also can't find the device in de bluetooth options from my phone anymore. 

Anyone that has more information on how to fix this?

Thanks in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Otly. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed (even if some of them you've tried already):

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.