Luxe won't sync properly

[schnauzr]

Every day I have to restart my Lux, uninstall and reinstall, and or restart it to get it to sinc properly and transfer data to the app. Quite frankly I’m getting tired of this. Is there a way to keep this problem from happening every day?  Fitbit needs to send me a new Fitbit that actually works properly. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @schnauzr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

In addition to the steps you've done, please try the following:

1. Force quit the Fitbit app on your phone. For instructions, see the Apple help article 
2.  On your phone, go to Settings >Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app and try to sync your device.
4. If your device doesn't sync, restart it once again. For instructions, see How do I restart my Fitbit device?

If you still If you still have trouble, please check the following requirements:

• Your iPhone is running the latest version of iOS. To check, tap Settings > General > Software Update.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your iPhone is connected to cellular data or Wi-Fi.
• The Bluetooth setting on your iPhone is turned on. To check, tap Settings > Bluetooth.
• If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device is charged.

Afterwards, please try the following:

Reopen the Fitbit app after each step until your device syncs:

1. Restart your phone. For instructions, see the Apple help article.
2. Remove the Bluetooth connection between your iPhone and your Fitbit device:
   1. On your phone, go to Settings > Bluetooth >the information icon next to the name of your Fitbit device > Forget This Device
   2. Immediately, a message appears asking you to allow your device to display your iPhone notifications. Tap Allow.
   3. Open the Fitbit app and set up the connection again. A message appears asking you to allow your Fitbit device to pair with your phone.
   4. Tap Pair to approve the request.
3. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.

Hope this helps. 

[schnauzr]

Thank you for your reply.  I have done all of the things you suggest pretty much every day, every time my Luxe Fitbit doesn't sinc to my phone.  Again this morning I uninstalled it, reinstalled it to get it to sinc to my phone.  The point I'm making is, I shouldn't have to uninstall and install my Fitbit every day.  Obviously there is something wrong with the Fitbit that it's not sincing or transferring data properly to my phone.

[MarreFitbit]

@schnauzr I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[MadamGeneva]

None of these steps solve the issue. My Luxe takes so long to sync that it usually errors out multiple times before it eventually does. The mythical ‘auto-sync’ feature is a distant dream.. I’d like it to at least manually sync without difficulty, as a basic requirement. 

Customer support is not helpful on the matter either, they usually give up / end the session once my device has synced, determining that the issue to be resolved - completely missing the point that it shouldn’t be this difficult every single time! 

[KimberlyMarie]

I am having the exact same issue.  My luxe will not sync with my android Device 😞