Luxe won't sync to my Fitbit app

[Ria0901]

I can't sync my previous days' data on my phone. It shows as zero but I clearly have steps on my fitbit

Update: Is there a way to retrieve the data?

Moderator Edit: Clarified subject & Merged posts

[MarreFitbit]

Hi there, @Ria0901. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

Did you stop syncing your Luxe for a while before wearing and syncing it again? If so, what happened to you is an expected behavior. You should have logged in to sync your Fitbit device before you began wearing it.

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I add, edit, or delete Fitbit data and activities?

If by any chance you're having syncing difficulties, see Why won't my Fitbit device sync? 

Hope this helps. 

[SemperDominus]

I am having the same trouble! Unpaired then repAired! Sounds like an app issues/software issues to me! 

[MarreFitbit]

Hi there, @SemperDominus. Welcome on board. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

[OneWeigh]

I'm also having this issue.  I tried unpairing but now it won't reconnect--like it's Bluetooth isn't working.  I also tried restarting the Luxe, the force stop of the app and even deleted and reinstalled the app.  (OK.  I finally got it reconnected, but it took ages to synch.)  

[MarreFitbit · Accepted solution]

@OneWeigh I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.