Luxe won't sync to my Fitbit app

[Brittgans]

When I open the app, I get a notification that my luxe won't sync because I turned off my location. I can press the option 'fix it' when I try to do this, it tells me my location is already on and send me to the home page again. Where I find the same notification.

It did sync with my phone before, but niw it won't. I already tried closing the app, but it is not working. What can I do? 

Thank you in advanced for your help. 

Sunny greetings from Britt 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Brittgans. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Additionally, see Why is the Fitbit app prompting me to turn on location services?

Hope that helps.