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Luxe won't sync to my Fitbit app

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‎12-09-2022 09:19 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

‎12-09-2022 09:19 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

My Luxe stopped pairing with the app and now the app is stuck in search mode 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎12-09-2022 11:18 - edited ‎11-23-2023 05:12

‎12-09-2022 11:18 - edited ‎11-23-2023 05:12

Hi there, @spshweky. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In the meantime, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-09-2022 11:18 - edited ‎11-23-2023 05:12

‎12-09-2022 11:18 - edited ‎11-23-2023 05:12

Hi there, @spshweky. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In the meantime, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes