Luxe won't sync to my Fitbit app

[Aturnage]

I have tried everything to get it to consistently work and it just won't. Around Halloween I noticed it was almost 20 minutes behind. When I went to the app it just kept saying it was taking a while to sync and when I looked at the last time it had successfully synched was mid September. So I started trouble shooting. Reset both devices (did the Fitbit on and off the chord), turned Bluetooth off and on, made sure I had updated the app and device, unpaired and repaired the device to the phone and the app, reinstalled the app completely. A couple days ago i finally hit the right combo of reboots and reconnects and it connected but I noticed today it's telling me it's having a hard time connecting again. I'm so frustrated and I use the watch for work so it randomly falling behind is really frustrating. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aturnage. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

As our last resort, I suggest performing a factory reset on your Luxe. To do so, please follow the steps below:

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.