help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't sync to my iPhone 11

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2022 18:30 - last edited on ‎12-30-2022 08:59 by Fitbit Moderator

‎12-29-2022 18:30 - last edited on ‎12-30-2022 08:59 by Fitbit Moderator

Just purchased Fitbit Luxe. However, it will not sync with my iPhone11. I tried turning off and on the bluetooth on my phone, as well as disconnecting and reconnecting the charger and pushing the charger button 3 times. I also did both of those things together as well as alone.

 

Any suggestions as to what is going on?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-30-2022 09:01 - edited ‎12-04-2023 04:21

‎12-30-2022 09:01 - edited ‎12-04-2023 04:21

Hi there, @courtcar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, please see Why won't my Fitbit device sync? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
3 REPLIES 3

‎12-30-2022 09:01 - edited ‎12-04-2023 04:21

‎12-30-2022 09:01 - edited ‎12-04-2023 04:21

Hi there, @courtcar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, please see Why won't my Fitbit device sync? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-30-2022 10:37

In response to MarreFitbit

‎12-30-2022 10:37

Thank you. The normal things worked finally! Don’t know why it didn’t work the first 10 or so times I tried, although my phone never did ask me to pair. It just did.


Sent from my iPhone
Best Answer
0 Votes

‎12-30-2022 12:09 - edited ‎06-13-2023 10:30

In response to courtcar

‎12-30-2022 12:09 - edited ‎06-13-2023 10:30

@courtcar Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer